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"content": "DOCUMENTS:\n[\n {\n \"id\": \"doc_1\",\n \"title\": \"Employee Benefits - India\",\n \"content\": \"**Insurance Entity** **SPOC** **Escalation-1** **Final Escalation** IPD: Medi Assist - TPA Dedicated help \\& Support Mr. Hamza Zaidi Mr. Syed Sajid ++[servicenow@mediassist.in](mailto:thota.rajani@mediassist.in)++ ++[hamza.zaidi@mediassist.in](mailto:hamza.zaidi@mediassist.in)++ ++[syed.sajid@mediassist.in](mailto:syed.sajid@mediassist.in)++ 8951386235 7349122713 8105565671 OPD: Connect and Heal (CNH) Dedicated help \\& Support Mr.Rohit ++[servicenow.support@connectandheal.com](mailto:servicenow.support@connectandheal.com)++ ++[rohit.singh@connectandheal.com](mailto:rohit.singh@connectandheal.com)++ 91118 91118 8884726473 Marsh - Broker Mr. Sridhar Anneboina Ms. Anjali Agarwal Mr. K. Balajee Rao ++[Sridhar.anneboina@marsh.com](mailto:Sridhar.anneboina@marsh.com)++ ++[anjali.agarwal@marsh.com](mailto:anjali.agarwal@marsh.com)++ ++[balajee.rao@marsh.com](mailto:balajee.rao@marsh.com)++ 8976773547 9966200636 9160555531 Note: Any insurance escalations are to reach up to the last contact of Marsh and later if required can reach for internal support. ++[Internal Escalation: Please raise a request in the My ServiceNow Portal.](https://my.servicenow.com/esc?id=service_catalog&spa=1&sc_catalog=42c07a15db951700b2e2d34b5e9619f1&sc_category=undefined&sc_cat_item=36b09733db36df00014fffd51d9619a0)++ **Tele Consultations on CNH portal:**A Virtual Consultation with a medical/health practitioner online for 32 specialists. This service will help to reach and consult the specialists \\& doctors to discuss health concerns from home. No cost is implied for phone specialist consultations and is available for dependants as well. **Annual Health Screening** **on CNH portal** **:**A yearly free annual health check-up for employees and a discounted program for dependants. **For further information:** Read more about this program on the [benefits portal.](https://urldefense.com/v3/__https:/servicenow.okta.com/home/thomsonsonlinebenefits/0oa1g1v3i17DiSuob0h8/38923?fromHome=true__;!!N4vogdjhuJM!Vyvf3ceOERltigdu08bwjhFaS6SzovSGcXfj6H7vRqzpUz_C1AJ5rSTXDQh037j1frPr9vC0bKY$) **Need Help?** You can log in to the CNH portal via Quick Links for bookings and can find a user guide available in the [benefits portal.](https://urldefense.com/v3/__https:/servicenow.okta.com/home/thomsonsonlinebenefits/0oa1g1v3i17DiSuob0h8/38923?fromHome=true__;!!N4vogdjhuJM!Vyvf3ceOERltigdu08bwjhFaS6SzovSGcXfj6H7vRqzpUz_C1AJ5rSTXDQh037j1frPr9vC0bKY$) contact ++[servicenow.support@connectandheal.com](mailto:servicenow.support@connectandheal.com)++before booking your appointment to know more about the terms of this service. |\n| **Group Term Life Insurance** | | The current insurance provider is ICICI Prudential Life Insurance Co. Ltd. Our insurance is renewed every **31 March to 30 March.** **I**t is an employee-only benefit. Should in the event of death either natural or accident of the Insured Member whilst working for ServiceNow as a regular, full-time active employee, you or your beneficiary(ies) will receive a lump sum payment equal to the insured amount. This payment will be subject to income tax. The insured amount is **3 x Annual Base Salary** (coverage may be subject to medical underwriting and insurer's acceptance) and subject to a maximum of INR 4,00,00,000, per Insured Member * Age Group of Cover: 18 years to 80 years of age (age as of last birthday) **New to ServiceNow?** You are automatically covered under this policy from joining the day of ServiceNow. You need to nominate your dependents in the **[benefits portal.](https://urldefense.com/v3/__https:/servicenow.okta.com/home/thomsonsonlinebenefits/0oa1g1v3i17DiSuob0h8/38923?fromHome=true__;!!N4vogdjhuJM!Vyvf3ceOERltigdu08bwjhFaS6SzovSGcXfj6H7vRqzpUz_C1AJ5rSTXDQh037j1frPr9vC0bKY$)** **Policy Rules:** Please refer to the [**Insurance Manual**](sys_attachment.do?sys_id=5b6062bb47a3795030c37a24846d43eb)for more information. **What happens if I leave ServiceNow?** On your date of exit, the group term life plan coverages stop immediately. **Need Help?** Please contact our Broker SPOCs. **Internal support** - Please [raise a request](https://my.servicenow.com/esc?id=service_catalog&spa=1&sc_catalog=42c07a15db951700b2e2d34b5e9619f1&sc_category=undefined&sc_cat_item=36b09733db36df00014fffd51d9619a0) in the My ServiceNow Portal. **Insurance Entity** **SPOC** **Escalation-1** **Final Escalation** **Marsh - Broker** Mr. Sridhar Anneboina Ms. Anjali Agarwal Mr. K. Balajee Rao [Sridhar.anneboina@marsh.com](mailto:Indraneel.Singamsetty@marsh.com) [anjali.agarwal@marsh.com](mailto:anjali.agarwal@marsh.com) [balajee.rao@marsh.com](mailto:balajee.rao@marsh.com) 8976773547 9966200636 9160555531 |\n| **Group Personal Accident** | | The current insurance provider is Liberty General Insurance. Our insurance is renewed every **31 March to 30 March.** It is an employee-only benefit. This insurance covers you for both work-related \\& non-work-related accidents. Should in the event of an accident and Permanent Total or Partial Disability of the Insured Member whilst working for ServiceNow as a regular, full-time active employee, you or your beneficiary(ies) will receive a lump sum payment equal to the insured amount. This payment will be subject to income tax. The insured amount is **3x Annual Base Salary** (coverage may be subject to medical underwriting and insurer's acceptance) per Insured Member. This policy provides a lump sum benefit to the Insured Member or dependent(s), in the event the Insured Member sustains Bodily Injury as per policy terms. Age Group of Cover: 18 years to 65 years of age (age as of last birthday) **New to ServiceNow?**You are automatically covered under this policy from joining the day of ServiceNow. You need to nominate your dependents in the [benefits portal.](https://urldefense.com/v3/__https:/servicenow.okta.com/home/thomsonsonlinebenefits/0oa1g1v3i17DiSuob0h8/38923?fromHome=true__;!!N4vogdjhuJM!Vyvf3ceOERltigdu08bwjhFaS6SzovSGcXfj6H7vRqzpUz_C1AJ5rSTXDQh037j1frPr9vC0bKY$) **Policy Rules:** Please refer to the [**Insurance Manual**](sys_attachment.do?sys_id=5b6062bb47a3795030c37a24846d43eb) for more information. **What happens if I leave ServiceNow?** On your date of exit, the group personal accident plan coverages stop immediately. **Need Help?** Please contact our Broker SPOCs. **Internal support** - Please [raise a request](https://my.servicenow.com/esc?id=service_catalog&spa=1&sc_catalog=42c07a15db951700b2e2d34b5e9619f1&sc_category=undefined&sc_cat_item=36b09733db36df00014fffd51d9619a0) in the My ServiceNow Portal. **Insurance Entity** **SPOC** **Escalation-1** **Final Escalation** **Marsh - Broker** Mr. Sridhar Anneboina Ms. Anjali Agarwal Mr. K. Balajee Rao[\\[SN10\\]](#_msocom_10){#_anchor_10} [Sridhar.anneboina@marsh.com](mailto:Indraneel.Singamsetty@marsh.com) [anjali.agarwal@marsh.com](mailto:anjali.agarwal@marsh.com) [balajee.rao@marsh.com](mailto:balajee.rao@marsh.com) 8976773547 9966200636 9160555531 *** ** * ** *** |\n| #### **Retirement \\& Pension Benefits** | | ServiceNow contributes to the statutory norms of the Country and Provides PF and gratuity. **Provident Fund (PF)** - Both employer \\& employee stipulated funds A provident fund is a part of your salary that is deducted every month and deposited with the Employee Provident Fund Organization (EPFO) under your name. Normally 12% of your basic monthly salary is deposited in the EPFO while a matching percentage is contributed by ServiceNow. While your contribution is fully invested, the employer's contribution is partly invested along with your funds and partly utilized for providing other benefits like Pensions and Employee Deposit Linked Insurance (EDLI) premiums. When an employee leaves his/her job, a part of this amount can be withdrawn as per the governing withdrawal rules. If the employee attains retirement age, then the Provident Fund can be partly withdrawn and partly used for purchasing a life annuity plan that provides a monthly pension. **Policy Rules:** Please refer to Benefits Information in the [benefits portal.](https://urldefense.com/v3/__https:/servicenow.okta.com/home/thomsonsonlinebenefits/0oa1g1v3i17DiSuob0h8/38923?fromHome=true__;!!N4vogdjhuJM!Vyvf3ceOERltigdu08bwjhFaS6SzovSGcXfj6H7vRqzpUz_C1AJ5rSTXDQh037j1frPr9vC0bKY$) **Need to avail?** Please [raise a request](https://my.servicenow.com/esc?id=service_catalog&spa=1&sc_catalog=0c0369b4db555300b2e2d34b5e9619fe&sc_category=undefined&sc_cat_item=0284fe44130dd240796ad1e2e144b0f9) in the My ServiceNow Portal with Payroll. **New to ServiceNow?** Soon after joining ServiceNow, you will be automatically enrolled in PF, and you need to provide the required details to Payroll for processing. **Need Help?** Please [rai](https://my.servicenow.com/esc?id=service_catalog&spa=1&sc_catalog=0c0369b4db555300b2e2d34b5e9619fe&sc_category=undefined&sc_cat_item=0284fe44130dd240796ad1e2e144b0f9)[se a request](https://my.servicenow.com/esc?id=service_catalog&spa=1&sc_catalog=0c0369b4db555300b2e2d34b5e9619fe&sc_category=undefined&sc_cat_item=0284fe44130dd240796ad1e2e144b0f9)in the My ServiceNow Portal with Payroll. **Gratuity:** An employee completing almost 5 years or more of uninterrupted service can claim this benefit. Only in case the employee suffers from a permanent total disability that this benefit be accelerated and can be paid before completion of 5 years of service as well. **Policy Rules:** Please refer to Benefits Information in the [benefits portal.](https://urldefense.com/v3/__https:/servicenow.okta.com/home/thomsonsonlinebenefits/0oa1g1v3i17DiSuob0h8/38923?fromHome=true__;!!N4vogdjhuJM!Vyvf3ceOERltigdu08bwjhFaS6SzovSGcXfj6H7vRqzpUz_C1AJ5rSTXDQh037j1frPr9vC0bKY$) **Need to avail?** Under the following two conditions, an employee can claim this benefit: 1. Retirement/ Resignation/ Superannuation/Death after 5 years or more of uninterrupted service. 2. Suffering from a permanent total disability due to accident, sickness, or disease. **New to ServiceNow?** Soon after joining ServiceNow, you will be automatically enrolled in Gratuity. **Need Help?** Please [raise a request](https://my.servicenow.com/esc?id=service_catalog&spa=1&sc_catalog=0c0369b4db555300b2e2d34b5e9619fe&sc_category=undefined&sc_cat_item=0284fe44130dd240796ad1e2e144b0f9) in the My ServiceNow Portal with the payroll **NPS- National Pension System** The National Pension System is a Tax effective low-cost pension plan that helps employees manage finances post-retirement. Please refer to the NPS section in the [benefits portal](https://urldefense.com/v3/__https:/servicenow.okta.com/home/thomsonsonlinebenefits/0oa1g1v3i17DiSuob0h8/38923?fromHome=true__;!!N4vogdjhuJM!Vyvf3ceOERltigdu08bwjhFaS6SzovSGcXfj6H7vRqzpUz_C1AJ5rSTXDQh037j1frPr9vC0bKY$) to know more about NPS. Corporate NPS enables to save additional tax up to 10% of Salary (Basic) on employer's contribution in NPS u/s 80CCD(2) of Income Tax Act, over and above the limit of 1.5 lakhs u/s 80C and exclusive additional tax deduction benefit of Rs. 50,000/- u/s 80CCD(1B). It is a voluntary plan and employees once have a retirement account raise a request with an [HR ticket](https://my.servicenow.com/esc?id=service_catalog&spa=1&sc_catalog=42c07a15db951700b2e2d34b5e9619f1&sc_category=0ca38e41dba9a300e7e5f9c31d961955&sc_cat_item=e9ef54aadb2636809f5258a8dc9619c2) for PRAN account mapping with corporate and after HR confirmation can start contributing monthly from their salary via employer with a [payroll ticket](https://my.servicenow.com/esc?id=service_catalog&spa=1&sc_catalog=0c0369b4db555300b2e2d34b5e9619fe&sc_category=undefined&sc_cat_item=ce6fbf171be1f0101e41caae6e4bcb67). These funds will be deposited to the employee NPS account and invested. **Need to avail?** Under the following two conditions, an employee/nominee can claim this benefit as per the pension plan guidelines of NSDL. 1. Retirement at the age of 60 years 2. Death **Need Help?** Please reach the [NSDL Portal](https://npscra.nsdl.co.in/all-citizens-faq.php). **Internal support** - Please [raise a request](https://my.servicenow.com/esc?id=service_catalog&spa=1&sc_catalog=42c07a15db951700b2e2d34b5e9619f1&sc_category=undefined&sc_cat_item=e9ef54aadb2636809f5258a8dc9619c2) in the My ServiceNow Portal. #### **What happens if I leave ServiceNow?** **On your date of exit, the Retirement \\& Pension Benefits stop immediately.** |\n\n**If you need additional assistance or have questions about any of the information provided in this article,** please [raise a request](https://my.servicenow.com/esc?id=service_catalog&spa=1&sc_catalog=42c07a15db951700b2e2d34b5e9619f1&sc_category=undefined&sc_cat_item=36b09733db36df00014fffd51d9619a0) in the My ServiceNow Portal.\n\n**Additional Resources**\n\n[**Employee Benefits Summary**](sys_attachment.do?sys_id=1f6062bb47a3795030c37a24846d43e5)\n\nTime Away and [Holiday](https://my.servicenow.com/esc?id=events) -- [KB0056866](https://my.servicenow.com/esc?sys_id=d1080c2e87a42d102217437e0ebb3580&id=surf_kb_article&q=Time%20Away%20-%20India)\n\nDay Care Facility -- [KB0059432](https://my.servicenow.com/esc?sys_id=af448b25973e81100a63b84bf253afd3&id=surf_kb_article&q=Day%20Care%20Facility%20%E2%80%93%20India)\n\nTuition Reimbursement - [KB0007401](https://my.servicenow.com/esc?id=surf_kb_article&sys_id=290bf1d7db54a8108ae42b691396199c)\n\nStock Resource Center - [KB0034611](https://my.servicenow.com/esc?id=surf_kb_article&number=KB0034611)\n\nBusiness Travel - [KB0056930](https://my.servicenow.com/esc?id=surf_kb_article&number=KB0056930)\n\nEmployee Assistance Program - [KB0045470](https://my.servicenow.com/esc?id=surf_kb_article&number=KB0045470 \"KB0045470\")\n\nWhil/Rethink Benefits**-** [KB0051803](https://my.servicenow.com/esc?sys_id=fc0e5326dbf064505ad34f7813961974&id=surf_kb_article&q=Rethink%20benefits)\n\nGlobal Wellbeing Programs - [KB0058670](https://my.servicenow.com/esc?id=surf_kb_article&number=KB0058670)\n\nCleo - Parenting support -- [KB0058667](https://my.servicenow.com/esc?id=surf_kb_article&number=KB0058667)\n\nFertilityIQ - Family building resources - [KB0058660](https://my.servicenow.com/esc?id=surf_kb_article&number=KB0058660)\n\nGrayce - Caregiver support - [KB0058668](https://my.servicenow.com/esc?id=surf_kb_article&number=KB0058668)\n\nVirgin Pulse - Wellbeing platform - [KB0058669](https://my.servicenow.com/esc?id=surf_kb_article&number=KB0058669)\n\nFond - Discount Program - [KB0008923](https://my.servicenow.com/esc?id=surf_kb_article&number=KB0008923 \"KB0008923\")\n\n Employee Benefits - India\n\n|——————————-|---|—————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————---|\n| **Group Medical Insurance** | | The current medical insurance provider is Aditya Birla Health Insurance and the Third-Party Administrator (TPA) for claims management is Medi Assist Healthcare Services Private Limited for IPD and Connect and Heal (CNH) for OPD. Our insurance is renewed every **31 March to 30 March.** This policy provides Cashless/reimbursement of recognized costs of services or treatment which are recommended by a medical practitioner, and are medically necessary for the care and treatment of an injury or sickness, up to the limits shown in the list of benefits in the [++Insurance Manual++](sys_attachment.do?sys_id=5b6062bb47a3795030c37a24846d43eb) The insured amount is up to INR 5,00,000 and INR 15,000 per year of insurance which is inclusive of hospitalization coverages, Day Care procedures, maternity, and more for IPD and OPD expenses like dental and vision, generalist consultations, specialist consultations, and AYUSH. Employee-only medical insurance coverage for Critical illness \\& COVID of INR 5,00,000 and INR 50,000 This insurance coverage may be subject to sub-limits as shown in the list of benefits in the [Insurance manual](sys_attachment.do?sys_id=5b6062bb47a3795030c37a24846d43eb) and provides cover within Pan India. **Eligibility:** All regular, full-time active employees, employed by ServiceNow India, and their Eligible Dependents\\* **\\*Eligible Dependents:** * One legal spouse or legal LGBTQ partner * Children (4) under the age of 25 * Either Parents or Parents_In_Laws(Combination not allowed) **Policy rules:** Please refer to the [**Insurance manual**](sys_attachment.do?sys_id=5b6062bb47a3795030c37a24846d43eb) for more information. **Need to make a claim?**You may follow the claim process mentioned in the benefits portal under Group Medical Insurance benefit -- FAQ. (Cashless / Reimbursement) **New to ServiceNow?** Soon after joining ServiceNow, you will be automatically enrolled in this insurance plan, and you need to enroll your dependants in the [benefits portal](https://urldefense.com/v3/__https:/servicenow.okta.com/home/thomsonsonlinebenefits/0oa1g1v3i17DiSuob0h8/38923?fromHome=true__;!!N4vogdjhuJM!Vyvf3ceOERltigdu08bwjhFaS6SzovSGcXfj6H7vRqzpUz_C1AJ5rSTXDQh037j1frPr9vC0bKY$) and mark them for this insurance coverage within 13 days. You will be provided access to this benefits portal on your day 2 and also informed via email. **Life event?** If you are recently married or have a newborn baby, log the new dependent details on the benefits portal and mark them for this insurance cover within 30 days from the date of the event. For any further assistance, please raise a [ticket](https://my.servicenow.com/esc?id=service_catalog&spa=1&sc_catalog=42c07a15db951700b2e2d34b5e9619f1) in the My ServiceNow portal and our Global People Care team will be in touch. Once you have completed the online process, the medical cover will be set up and ready to go Via the TPA's portal, and mobile apps and membership cards will be available in the next 30 business days. **++Group Medical Insurance Top-up Coverage++** **++:++** The Mediclaim plan is an extension of company-provided medical insurance cover and you may choose this on a yearly basis for yourself and your family as an extra cover for medical expenses. **++Top-Up Insurance (Voluntary)--++** You also have the option to purchase an additional Mediclaim expense limit over and above the company-sponsored INR 5,00,000 and INR 15,000 limit via a \"Top-up Medical Insurance Plan\". Under this plan, you can choose to buy any one of the additional Sum Insured limits for IPD from INR 3,00,000, INR 5,00,000, INR 7,00,000, INR 10,00,000 and INR 15,00,000 for OPD from INR 7,000, INR 10,000, INR 15,000 by paying an additional premium from your salary. This Top-up plan is an extension of base coverages as per policy terms and will be automatically initiated when default sum insurance is exhausted. **++Note -++** The premium amount details can be found in the Group Medical Insurance Top-up sections in the Benefits portal and the respective premiums will be deducted in three equal installments from your salary based on the top-up coverage Selections. As with all medical schemes, there are a number of policy exclusions that may affect your ability to claim. For this reason, you should read the [++Insurance Manual++](sys_attachment.do?sys_id=5b6062bb47a3795030c37a24846d43eb) which details the terms and conditions of coverage. **Need to make a claim?**The claims will automatically trigger once the medical policy cover provided by the company is exhausted. **New to ServiceNow?** Soon after joining ServiceNow, you will be provided with options to choose from this insurance plan in the [benefits portal.](https://urldefense.com/v3/__https:/servicenow.okta.com/home/thomsonsonlinebenefits/0oa1g1v3i17DiSuob0h8/38923?fromHome=true__;!!N4vogdjhuJM!Vyvf3ceOERltigdu08bwjhFaS6SzovSGcXfj6H7vRqzpUz_C1AJ5rSTXDQh037j1frPr9vC0bKY$)Your dependants have automatically been considered for this cover from the company-provided base policy and the premium is pro-rated as per your Date of joining. **What happens if I leave ServiceNow?** On your date of exit, the group medical plan coverages stop immediately. **Need Help?** Please contact our TPA or Broker SPOCs.\"\n },\n {\n \"id\": \"doc_2\",\n \"title\": \"India Darwin Benefits Enrolment Portal Guide\",\n \"content\": \"India Darwin Benefits Enrolment Portal Guide\n\n**Q) How do I select my Benefits?**\n\n1. Sign into the **[My ServiceNow Benefits](https://servicenow.okta.com/home/bookmark/0oa1ttc0ujznXItCh0h8/2557)** or via [Okta](https://servicenow.okta.com/app/UserHome?session_hint=AUTHENTICATED). And select the 'Review your benefits Coverage (Go to the Darwin benefits enrolment portal)' tile in the left side corner.\n2. Select the notification bell in the top right-hand corner\n3. If you are a new joiner, you will see this option 'New Joiner Enrolment' notification\n4. If you click view or select benefits, the relevant insurance benefits will be available to select.\n5. Benefits are broken down into the following:\n\n* Financial\n* Physical\n\nIf you would like to know more about these, please select the 'more info' link found underneath each benefit which will take you to a handy FAQ document.\n\n6. Make your Insurance selections.\n\na. Click 'Edit' on the benefit you would like to select.\n\nb. Complete the sequence of steps\n\nc. Add selection to Cart\n\nd. Make sure to check out!\n\n7. Shortly after checking out, you will receive an email from DoNotReply@ServiceNowBenefits.com confirming your selections.\n\na. All selections made will show as green in your benefits portal.\n\n**Q) When can I add or change my dependents?**\n\n* You can add or remove dependents to your cover during the annual enrolment window, which occurs in March each year.\n* You can also apply to make a change to your cover if your personal circumstances change. This is called a lifestyle event and broadly includes things like births, marriage. You can apply for a lifestyle event by navigating to the person icon in the top right corner of the darwin benefits enrollment site and selecting \"Life Event\"\n* Please note;\n * When you add dependents to your benefits portal, they do not automatically add to the policies, the dependants must be added manually by yourself.\n * Kindly enroll new dependents (spouse/newborn) within one month of the occurrence of the life event.\n\n**Q) When can I select my benefits and do my previous selections carry over?**\n\nYou can add or remove dependents, change/add the Medical TOP UP selections to your cover during the annual enrolment window, which occurs in March each year.\n\n1. Sign into the **[My ServiceNow Benefits](https://servicenow.okta.com/home/bookmark/0oa1ttc0ujznXItCh0h8/2557)**or via [Okta](https://servicenow.okta.com/app/UserHome?session_hint=AUTHENTICATED). And select the 'Review your benefits Coverage (Go to the Darwin benefits enrolment portal)' tile in the left side corner.\n2. Select the notification bell in the top right-hand corner\n3. If you are a current employee, you will see this option 'Annual Enrolment Window' notification\n4. If you click view or select benefits, the relevant insurance benefits will be available to select.\n5. Benefits are broken down into the following:\n\n* Financial\n* Physical\n\nIf you would like to know more about these, please select the 'more info' link found underneath each benefit which will take you to a handy FAQ document.\n\n6. Make your Insurance selections.\n\na. Click 'Edit' on the each of the insurance benefit you would like to select(to navigate from one benefit to another click 'Go back' on top left corner of each benefits page)\n\nb. Complete the sequence of steps\n\nc. Add selection to Cart\n\nd. Make sure to check out!\n\nPlease note; Note: If there are no changes to any of the benefit page, the system notifies (Refer below the pop up notification) that there is no change to consider, no action to take. The selections will be carried forward by default.\n\nIf this article does not resolve your issue, please reach out to ServiceNow Benefit Helpdesk team by navigating to the 'question mark' icon in the top right corner of the [darwin enrollment site](https://servicenow.okta.com/home/thomsonsonlinebenefits/0oa1g1v3i17DiSuob0h8/38923?fromHome=true) and click on it, they will assist you.\"\n },\n {\n \"id\": \"doc_3\",\n \"title\": \"ServiceNow's Our World of Work – Employee FAQs\",\n \"content\": \"ServiceNow's Our World of Work – Employee FAQs\n\n**{#Top1}Our world of work -- Employee Frequently Asked Questions (FAQs)**\n\nThis document provides supporting details for our World of Work model. Our World of Work model is based on these guiding principles:\n\n* Keep employees healthy and safe\n* Live company values\n* Reinforce our brand and product opportunities\n* Drive employee engagement and experience\n* Commit to equity and inclusion in our culture\n* Further our Global Impact goals\n\nThe information contained in this FAQ is subject to local legal requirements, and may change at any time. Employees should leverage these key resources for additional information on our policies and practices:\n\n* [Our world of work KB hub](https://my.servicenow.com/esc?id=surf_kb_article&number=KB0057030)\n* [30-day work from anywhere benefit](https://my.servicenow.com/esc?id=surf_kb_article&number=KB0057039)\n* [Flexible work persona](https://my.servicenow.com/esc?id=surf_kb_article&number=KB0057029)\n* [Remote work persona](https://my.servicenow.com/esc?id=surf_kb_article&number=KB0057031)\n* [Required in office work persona](https://my.servicenow.com/esc?id=surf_kb_article&number=KB0057402)\n* [Work persona change request](https://my.servicenow.com/esc?id=surf_kb_article&number=KB0057042)\n\nClick on the questions below to be redirected to the answer:\n\n**General questions**\n\n[What are the benefits of a distributed, flexible work model?](#G1)\n\n[How is Our World of Work defined?](#G2)\n\n[Employees have been successfully working from home. Why doesn't this just continue for everyone in all organizations globally?](#G3)\n\n[What else is ServiceNow doing to drive improvements to collaboration, which was an opportunity area identified in the Employee Voice Survey (EVS)?](#GQ4)\n\n**Work personas**\n\n[How do I know what my work persona is?](#WP1)\n\n[What if I want to change my work persona?](#WP2)\n\n[How are work personas assigned?](#WP3)\n\n[If I submit a change to my work persona/work location, when will it be processed in our systems?](#WP4)\n\n[If my work persona is remote, can I relocate to live anywhere I like?](#WPN2)\n\n[If I change my work persona to remote, is there a compensation change? What about if I change my status to remote but still live in the same area?](#WP5)\n\n[Why have we clarified that our expectation for the flexible work persona is two or more days a week in the office?](#WPN3)\n\n[What happens if I don't come into the office two or more days a week?](#WPN4)\n\n[What if I have a personal circumstance that may make it difficult for me to meet the two or more days a week in-office expectation?](#WPN5)\n\n[What if I am in the flexible work persona, but none of my direct team is co-located in my assigned work location?](#WPNN2)\n\n[What is the messaging for contingent workers?](#WPNN1)\n\n**Policies and benefits**\n\n[Which policies support Our World of Work?](#P1)\n\n[Will I be reimbursed for my home office expenses?](#P2)\n\n[Can I use my Work from Anywhere (WFA) 30-day allotment toward the two or more days per week expectation?](#PB3)\n\n**Workplaces and workspaces**\n\n[How will workplaces evolve in our flexible, distributed model?](#WPL1)\n\n[Am I allowed to work from a ServiceNow office more than two days a week?](#WPL3)\n\n[What if there are multiple ServiceNow offices within a commutable distance for me? Which office am I expected to be aligned to?](#WWN1)\n\n[Is it possible to work from a location other than the contracted location for which I was hired?](#WPL4)\n\n[Will I have an assigned desk?](#WPL5)\n\n[What kind of workstation setup can I expect when I go into the office?](#WWN3 \"What kind of workstation setup can I expect when I go into the office?\")\n\n[What is the difference between a workplace and workspace?](#WPL6)\n\n[If we want to sit near our partners and internal customers, are we allowed access to those neighborhoods?](#WPL7)\n\n[How will the new work personas impact travel to ServiceNow workplace locations?](#WPL8)\n\n[Is my workplace attendance data being shared with anyone? If so, who is it being shared with?](#WWN4)\n\n[Why are some organizations more closely monitoring workplace attendance data than others?](#WWN5)\n\n[I'm in the flexible work persona, but work during \"off hours\" (evening or nighttime work start times). How are we accounting for physical workplace safety in meeting the two or more days per week expectation?](#WPNN1)\n\n[If I live in India, which states am I allowed to move to?](#WPL9)\n\n{#G1}\n\n**Q. What are the benefits of a distributed, flexible work model?**\n\n**A.** We have adopted a distributed, flexible work model that is right for Our World of Work. We reshaped our connections with each other, adapted the intent and purpose of the workplace, and used the power of the Now Platform to do our best work together. What about if I change my status to remote but still live in the same area?**\n\n**A**. Work personas by themselves do not affect compensation, but the market tier you work in will (only in the United States). If your work persona is flexible or required-in-office, your compensation is based on your office location. If you are remote, then your compensation is based on your remote work location. Refer to the [market tiers for the United States](https://my.servicenow.com/esc?id=surf_kb_article&number=KB0005540).\n\n[**Go to top**](#Top1 \"Go to top\")\n\n{#WPN3}\n\n**Q.** **Why have we clarified that our expectation for the flexible work persona is two or more days a week in the office?**\n\n**A.**By getting more specific on expectation of number of days spent in the office, we will bring more clarity for and ultimately drive consistency for employees in the flexible work persona across the company. We feel that two or more days a week will help facilitate the benefits and advantages of 'shoulder-to-shoulder' work. We know how valuable remote work is as well, and that's why we continue to lead Our World of Work with your flexibility and choice in mind.\n\n[**Go to top**](#Top1 \"Go to top\")\n\n{#WPN4}\n\n**Q. What happens if I don't come into the office two or more days a week?**\n\n**A.**Your manager may check in with you during regular discussions on whether you're adhering to the expectation of two or more days each week. If you're not regularly coming to the office, your manager may partner with you to create a plan that supports you meeting the expectation for being in the office. For now, there are no formal consequences for not meeting this expectation.\n\n[**Go to top**](#Top1 \"Go to top\")\n\n{#WPN5}\n\n**Q. What if I have a personal circumstance that may make it difficult for me to meet the two or more days a week in-office expectation?**\n\n**A.**Bill said it best: There's something incalculable in ServiceNow's culture about working \"shoulder-to-shoulder.\" We come together to do meaningful work while getting to know our colleagues. We believe that working with your team (and across teams) in person fosters even greater collaboration and innovation, builds social wellbeing via the relationships we develop, and actively cultivates ServiceNow's culture. Thus, we feel that those who live close to ServiceNow offices are a natural fit for the flexible persona. It is reasonable to ask you to be present in our offices without burdensome commutes that unduly impact your personal time.\n\nIf you have a personal circumstance that prevents you from meeting the expectations of the flexible work persona and you would like to request an accommodation, please use these resources:\n\n* Employees in the U.S. can reference [this workplace accommod...\"\n }\n]\n\n\nCATALOG_ITEMS:\n[\n {\n \"id\": \"cat_1\",\n \"title\": \"Benefits - General\",\n \"description\": \"\"\n },\n {\n \"id\": \"cat_2\",\n \"title\": \"Benefits Coverage\",\n \"description\": \"For questions related to your benefits including your coverage, enrolling in or changing your benefits, portal login issues, business traveler benefits, or benefit changes related to leaves of absence (LOA) please use this request\"\n },\n {\n \"id\": \"cat_3\",\n \"title\": \"Benefits - 401(k)\",\n \"description\": \"\"\n },\n {\n \"id\": \"cat_4\",\n \"title\": \"IN - Benefits & Insurance details\",\n \"description\": \"**Please add your dependent details for medical insurance policy.**\"\n },\n {\n \"id\": \"cat_5\",\n \"title\": \"Benefits - Leave / LOA\",\n \"description\": \"\"\n }\n]"
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